Leveraging Technology for Enhanced Employee Experience

FREMONT, CA: The corporate world is currently experiencing The Great Resignation. Around 52 per cent of Gen Z and Millennials are considering changing employers this year, as a result of poor employee experience. In such a climate, organisations need to strive for improved employee experience, and they can utilise technology in achieving the same.

Enhancing Flexible and Remote Work Opportunities

The use of digital technologies has revolutionised working spaces, and it continues to play an increasingly critical role in employee experience as well. This experience is improved by leveraging technology to enable more flexible and remote working conditions. Various technologies utilised for this purpose include cloud-based storage solutions, video conferencing software, and collaboration platforms. Through these solutions, employees can work from anywhere, which increases productivity and work-life balance, and reduces stress. It also aids in attracting and retaining top talent, because of the freedom facilitated by remote working arrangements.

The Automation of HR Systems

Technology facilitates the automation of certain HR operations, such as payroll and benefits administration. This eliminates lengthy and time-consuming manual processes, resulting in reduced paperwork, and enabling more precise and efficient data tracking. Some automated HR systems are also designed to allow self-service capabilities, which aid in quick and easier access to employee information, such as paychecks and benefits. This increases employee experience due to the quick access to information, without requiring assistance from a HR representative.

Consolidating AI and CRM

The integration of CRM and AI helps efficiently analyse customer data, enabling organisations to anticipate client needs and provide personalised solutions, while saving time and resources.

Technology Facilitates Transparency

Technology is used by companies to gain an improved understanding of employees' needs through automated surveys and feedback mechanisms, which provide insights into employees’ overall satisfaction and engagement levels. In addition, it also aids in focusing on automating repetitive tasks for employees.

Boosting Collaborations

Through technologies, companies can collaborate seamlessly amidst themselves, regardless of location. All team members can function as a unit remotely by employing asynchronous communication programs and collaborative document software.

Impacts of Implementing Gamification

Gamification improves work experience. By constructing reward systems, businesses can encourage friendly competition and incentivise employees to achieve goals, subsequently engaging and motivating them. 89 per cent of employees experience motivation when work is gamified.

Optimising Space Utilisation

42 per cent of businesses have segments of their office spaces are left unused. Employers are seeking effective methods to utilise such workspaces, to improve the employee experience. By leveraging technology, employers can gather data, and with a bird’s-eye view of an office’s space usage, an employer can structure a plan to create a conducive working environment.

Improving Onboarding Experience

Technology enables hiring multiple content creators and onboarding them simultaneously, with intuitive software that promotes communication and collaboration. This has given space for flexibility, regarding hiring staff or talent in an organisation, and has effectively streamlined business operations.