NOVEMBER 2019HR TECH OUTLOOK9called Leadership in Motion was delivered to their most senior leaders with this multi­layered blended learning approach, which also included focus groups with millennials and leaders at various levels, making learning immersive and as real life as possible. E-LEARNING IN YOUR POCKETFor the first time in the Group's history, Accor will also be moving towards a globally used Learning Management system, giving every member of the organisation access to their own personalised learning journey and allowing employees to be part of global learning network and opportunities, all available "in their pocket" through mobile or at work. This platform will create informal and formal learning communities to make learning a way of life, where users can ask questions, comment and share best practices around the world. A combination of brand new blended learning leadership journeys, being designed with cutting-edge learning models will be released when the platform launches."This platform will truly help us engage audiences across generations and create something very special in our employee experience," says Vaz. "Just as our guests value great content being sent to them digitally or in person, so do our people. It will also help us obtain feedback directly from our audience on the needs and preferences of our talent when it comes to development and access to learning programmes."LEARNING FROM THE HEARTThe greatest and most impactful enabler to effectively spread this new learning revolution within Accor was undoubtedly the Heartist® Journey. Regarded as an organisation-wide cultural revolution, the journey started in Asia Pacific in 2017 and was met with enthusiasm, passion and energy by leaders and employees alike.Heartist® focuses on enhancing the employee experience, which in turn enhances the guest experience. Hotels that have launched the Heartist® Journey have demonstrated a rise in their overall guest scores and employee friendliness scores. The Heartist® Journey enhances that emotional connection which blends perfectly with the guest-focused industry, enabling talent to understand guests at their very heart. This journey has helped transform the "death by Powerpoint" type trainings into powerful learning techniques, adopting storytelling and experiences to help deliver an effective and immersive learning experience. Véronique Augier Nel
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