NOVEMBER 2019HR TECH OUTLOOK8In MyOpinionACCOR ACADEMY, A LEARNING EXPERIENCE FROM THE HEARTVéronique Augier Nel, Director of Communications & CSR, Accor Asia Pacific [EPA: AC]ByAccor, the world's leading hospitality operator's CEO, Sebastien Bazin, reaffirmed recently in a major announcement, whilst referring to the talent of the organisation: "You are the most important asset of this Group. Nothing will be possible with our guests if I don't take care of you."With over 280,000 talent committed to providing guests with outstanding experiences, Accor believes that one of its greatest assets is its people. With this ethos in mind, the Group ensures it maintains an authentic sense of service delivered in each of its outlets and properties, by implementing a strong learning and development culture thanks to the world's first accredited hospitality learning network, Accor Academy. THE BIRTH AND REBIRTH OF ACCOR ACADEMYAccor was the first services company in Europe to create an integrated training centre. Since its inception in 1985, a network of Academies throughout the globe offers a multitude of dedicated learning programmes, supported by a variety of training techniques and aligned with the needs of local hotels and market practices. Accor Academy trained an average of over 81,000 employees in Asia Pacific in 2018 through a catalogue of over 100+ different courses delivered in six Academies around the region, from Auckland to Makati, Bangkok to Delhi, Sydney to the Maldives, and within over 1,100 properties. Accor Academy is committed to supporting the Group's expansion with training courses that cement the corporate culture and enhance employee capabilities.The year 2019 has seen a major revamp of the Academy with the support of a dedicated task force of representatives from each region and a global collection of leaders representing industry disciplines. To inspire and gain insight on the best learning models and initiatives, the Academy Revamp taskforce's first mission was to study universities and organisations with a successful learning culture, as well as countries, such as Sweden, who have demonstrated a unified approach towards mobility and access to equal education for all."Over the past two years, the Academy has undergone significant transformation," says Michael Vaz, Vice President of Learning & Development at Accor Asia Pacific. "The idea was always to earn a reputation of becoming an extremely professional in-house consultancy, bringing a variety of leadership programmes and globally recognised certifications to our corporate offices and hotel teams in addition to creating strategic and operational hospitality programmes that make a real difference to our customer journey and to our teams delivering our promises daily. We also have over 650 certified trainers across our region groomed to deliver learning sessions across our 1,100+ properties ensuring learning reaches every level so that our talent is provided with opportunities to constantly learn and grow."Learning programmes are also undergoing a real facelift and evolving into "learning journeys", combining virtual classrooms, online learning, access to e-libraries combined with face-to-face classroom sessions. This enables the Group to stay relevant, current and cater to a very multi-generational workforce. Accor's latest leadership journey
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