Jordan Johnson

Janet Johnson, president and CEO of Jordan Johnson, believes that organizational culture is crucial to executing a successful strategy. “An organization’s culture is the foundation upon which its success is built. By investing in and nurturing a positive culture, businesses can empower their teams to achieve great things” she says.

However, culture is often overlooked in the organizational development process. To address this gap, the Jordan Johnson team provides professional consulting services that focus on developing powerful, positive, and sustainable change within organizations. The firm’s strategies include strategic planning, leadership, team development, and focus on process and performance excellence.

Jordan Johnson deploys the Baldrige Excellence Framework, a key component of the Malcolm Baldrige National Quality Award program—the nation’s highest presidential honor for performance excellence—to help clients build a culture that contributes to long-term success. The Jordan Johnson team includes ASQ Certified Master Black Belts and Green Belts who also deploy the Lean Six Sigma process improvement approach, reducing waste and eliminating variation to help its clients achieve outstanding performance.

One of the ways Jordan Johnson engages with clients is through culture mapping. By engaging in candid conversations with an organization’s leaders, the firm identifies both healthy and unhealthy aspects of their current culture.

From this, the Jordan Johnson team builds a culture ROAD map (results, observable behaviors, accelerators, and decelerators), identifying the factors contributing to the gap between current state and desired state organizational culture. Jordan Johnson then focuses on defining action plans to transition to the desired culture, eliminating decelerators and accelerating factors that will elevate the client to the desired state.

Jordan Johnson’s comprehensive approach has enabled the firm to work with many extraordinary organizations across multiple industries, including healthcare, aerospace, not-for-profit, and financial services. The company’s team of highly experienced professional, who have extensive experience in leadership and the improvement sciences, executes their mission of facilitating extraordinary by providing tailored solutions that drive clients from their current levels to world-class performance.

An organization’s culture is the foundation upon which its success is built. By investing in and nurturing a positive culture, businesses can empower their teams to achieve great things

To enhance its services, Jordan Johnson has developed a strategic performance excellence and knowledge system (SPEAKS), a platform that digitizes and shares the wealth of best practices the firm has accumulated over three decades working with high performing clients. Their goal is to partner with clients and guide a self-learning journey to continually improve and innovate to deliver extraordinary results.

According to Johnson, “We do Baldridge-based assessments with almost all of our clients on an annual basis. Some of those clients are actually applying for either regional or national recognition.” To date, Jordan Johnson’s 12 clients have collectively been recognized with 13 Malcolm Baldrige National Quality Awards.