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In the complex world of business management, two concepts that consistently remain at the core of operations are efficiency and effectiveness. These terms, defined by Peter Drucker in his seminal book The Effective Executive, plays a pivotal role in HR’s strategic planning and performance metrics. Drucker posits that “effectiveness is doing the right things,” while “efficiency is doing things right.” To achieve the synthesis of these two concepts, called productivity, HR professionals must synchronize efficiency and effectiveness, ensuring teams are not just busy, but are understanding and achieving the right outcomes.
Sounds easy, right? Just make sure everyone is clear on the list of the “right” things to do, then teach them how to do them “right.” If it was that simple, I would not be writing about it and you would not be reading this article to get some tips on how to improve it at your organization.
Understanding the difference between efficiency and effectiveness is the foundation for your organization’s success. Efficient teams often operate with the goal of maximizing output with the least
Proprietary as a Key to Success
Monroe firmly believes in bchex’s unwavering commitment to offering technology solutions that set it apart. “In a sea of generic, off-the-shelf solutions, our custom-built processing systems and client-centric applications provide real value to our customers,” says Monroe. “The flexibility of our technology not only provides us with an unparalleled service edge in the market but also allows us to provide bespoke solutions to our clients in ways our competitors can’t.” Such a philosophy, rooted in innovation and customization, is what Monroe sees as one of the keys to bchex’s success.
One of the cornerstones of bchex’s technology is its proprietary matching software. Unlike providers that rely on name matching performed manually by humans, bchex uses advanced algorithms and the power of AI to match candidate names, addresses, and other identifiers with criminal record and sex offender lists.
Yet technology at bchex isn’t just about data matching. The company’s proprietary Secure ID scanning technology is another example of its tech innovation. Addressing the reality that more than half of background check errors arise from poor data entry, bchex’s Secure ID is a game-changer. Secure ID captures data directly from candidates’ government IDs, ensuring a high level of accuracy from the very start of the background screening process. But it doesn’t just ensure accuracy. The technology helps clients avoid common mistakes related to name variations and typographical errors in addresses or birth dates. Moreover, the tool goes beyond mere data capture and includes optional document and ID authentication features.
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The Flexibility Of Our Technology Not Only Provides Us With An Unparalleled Service Edge In The Market But Also Allows Us To Provide Bespoke Solutions To Our Clients In Ways Our Competitors Can’t
Parallel to its tech advancements, bchex is breaking barriers with its unique approach to hiring, notably its “Context-Based Hiring” solution, powered by conversational AI. Built on the understanding that every individual has a unique story and background, bchex’s technology initiates meaningful interactions with applicants. This conversational AI tool pulls together candidates’ personal narratives and distills them into impactful summaries that inform recruiters and give background check results more contexts. Such a holistic view gives recruiters a more comprehensive understanding of candidates, and makes background checks about more than the presentation of data. As a result, bchex has seen a significant uptick in hiring rates for applicants who might have otherwise been overlooked based solely on traditional background check results.
The context-based hiring solution is a win-win for candidates and employers. It gives employers a higher-quality hiring pool while allowing applicants to tell their stories. It also meets EEOC Individualized Assessment requirements and helps employers meet their second-chance employment goals.
Behind the technology is bchex’s commitment to client satisfaction. A prime example is the company’s 15-year partnership with a major grocery chain with 250 stores across seven states. bchex meticulously caters to the chain’s multifaceted screening needs, from launching bespoke screening initiatives in Virginia and analyzing cross-state criminal record searches to initiating second-chance hiring programs across its stores. With bchex’s assistance, the chain now offers candidates with criminal backgrounds an opportunity to share their unique stories and be fairly considered for employment.
”In A Sea Of Generic, Off-The-Shelf Solutions, Our Custom-Built Processing Systems And Client-Centric Applications Provide Real Value To Our Customers”
bchex’s dedication to excellent client outcomes isn’t bound by client size. The company caters to businesses of all sizes and industries, prioritizing clients’ short and long-term screening needs. The result? Impressive NPS scores and an enviable client retention rate. In satisfaction surveys, bchex’s clients consistently award the company with the highest rankings. 75 percent of background checks are delivered in under 24 hours, 80 percent reduction in manual record checks and 11 percent of potentially denied applicants approved after context narrative illustrates bchex’s service excellence.
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Company
bchex
Management
Ken Monroe, CEO
Description
bchex is a leading background check company committed to accuracy, fairness, and humanity. While accuracy remains a top priority, bchex emphasizes treating each individual as unique, understanding their circumstances, and fostering inclusivity through fair chance hiring support.