OCTOBER 2022HR TECH OUTLOOK EUROPE8THE ABC'S OF HR INFLUENCE DURING TIMES OF CRISISDamon J. Porter, Chief Human Resources Officer, Grange InsuranceByWhile taking a trip back to my hometown to visit my parents, I stumbled upon several photos from my ninth birthday party. I smiled as I viewed the old pictures, which captured one of my fondest childhood memories. My friends and I had a blast on that autumn Saturday afternoon, playing games at the party venue, being entertained by clowns, happily munching on burgers and fries, and sipping on chocolate milkshakes. It had been a birthday party I would never forget.My nostalgia, however, was interrupted by my parents who had a very different recollection of that same birthday party. They recalled that the servers and hosts at the venue had been extremely rude, the food was almost inedible, and the cleanliness of the establishment had not been a priority! It was clear they had never forgotten the party either­but for very different reasons.These contrasting perspectives helped to reinforce an important life lesson for me: Even when individuals collectively experience the same event, they can sometimes have completely different viewpoints of that event.
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