MARCH 2025HR TECH OUTLOOK8In My OpinionBEYOND MEASUREMENT: LEADING THE FUTURE OF EXPERIENCESJoshua Nelson, Director of Technology Experience, Power Design, Inc.ByExperience Management (XM) has developed how HR and IT operate. XM empowers organizations to measure, analyze, and optimize experiences with unprecedented precision. But after decades in this space, one question keeps coming back to me: Is measurement enough? I have come to realize that it is not. If we want to make a real difference, we must look beyond the here and now to the future. The insight came from practice within our award-winning service desk. Despite having dashboards full of positive metrics--response times, satisfaction scores, Joshua Nelson
< Page 7 | Page 9 >