JUNE 2021HR TECH OUTLOOK8Many companies are transforming the way they approach employee engagement. They are using new listening technologies and new sources of data that provide better ways of measuring and improving employee experience on an ongoing basis. There has been an explosion of pulse survey tools as a result and a sharp increase in the use of workforce analytics.Leaders are also focusing more on the sustainability of employee engagement. This change is conceptual. It's an evolution in the science of employee engagement. In part, it's a response to increasing work pressure, anxiety and stress. But it's clear that sustainable engagement is going to become even more important in the future of work.Traditional approaches to employee engagement have always run into a problem of sustainability. Simply put, many organisations think of engagement in terms of earning employees' discretionary effort. This is often referred to as "going the extra mile". But when all organisations are trying to do more with less, and when all companies are undergoing some form of digital transformation, effort is not the only key factor. Three additional aspects are enablement, wellbeing, and inclusion.In my view, enablement is one of the biggest challenges that leaders face today. With new technology and globalisation, the chain of people, processes and systems that is required to deliver a product or a service can easily become long and convoluted unless you have real focus and discipline.There is also a growing problem of bureaucracy. In order to cope with the complicated nature of work, companies introduce more procedures, processes and structures. More time is spent on managing work and less time is spent on doing it.Nick Lynn, PhD. Senior Director, Willis Towers Watson [NASDAQ:WLTW]BySustainable Engagement Is Key to the Future of WorkNick Lynn
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