JUNE 2020HR TECH OUTLOOK 19work, resulting in better engagement and higher business value.The company focuses on enhancing employee productivity and dramatically reducing the number of clicks required to obtain employee-specific information by consolidating everything to a simple access point.To ensure employees have the access they need wherever they are, the goal is to allow employees to spend more time on high-value work which is key to providing a meaningful employee experience. Workgrid is currently available as a mobile app as well as a web toolbar that can be layered within any web application (e.g., employee portal or intranet). The company is also planning to release a desktop app in mid-2020 to provide the full capabilities of the Workgrid Assistant via a desktop application.Workgrid's award-winning functionality has helped many organizations improve their employee experience and streamline their business processes.For example, a large consumer product company knew that they needed to empower front-line workers with easily accessible, real-time information in order to provide the highest levels of service to their customers. The Workgrid Assistant enabled their field sales team with a single, centralized location for product updates, task information, sales KPIs, and information related to changing business conditions. The company's expertise simplified the experience for employees by aggregating across eight different enterprise systems. It alerted their sales force of key product and pricing changes and provided trends of the product lines over time. As a result, the sales team was able to provide better, more personalized service to customers efficiently and the organization noticed greater visibility into their progress and results as well."We plan on making advancements across the platform that will enable organizations to deliver intelligent and relevant experiences for employees that simplify their day, increase efficiencies, and engagement," says Caldon. The company is also building out new functionalities to help bring tasks and workflows that usually live across different systems together in a single view, which would be helpful for recurring tasks like onboarding. This will include a new workflow builder which is designed to streamline processes and workflows in an engaging manner so that it delivers a consumer-grade experience where the end-user can easily manage their tasks. Additionally, with chatbot enhancements Workgrid is looking to advance enterprise assistance to a whole new level of sophistication, enabling knowledge and insights to be pulled from unstructured data (e.g., pdf documents, wikis, etc.) and search to become voice-enabled, which fulfills user intent rather than just executing on simple keyword searches. By leveraging more advanced uses of automation, AI and machine learning, the company is planning to deliver more profound experiences that can help anticipate employee's needs, make recommendations and automate tasks on their behalf.
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