DECEMBER - JANUARYHR TECH OUTLOOK APAC8When I graduated college, automation tools were not yet popular, and SaaS was not mainstream. I began working in a merchandising role, with my primary responsibilities being to create Excel pivot tables and prepare various daily and weekly sales reports. It felt as though I was a human robot, repeatedly performing the same tasks. Despite being a junior, I believed that my time could be better utilized on more meaningful tasks. I had this thought because a decade prior, I had developed my macro to level up my character in an online game. This experience led me to wonder why no one had thought to develop similar tools to improve efficiency at work. It was this realization that prompted me to begin studying Excel and Access VBA, with the goal of improving my productivity.The real-life experience I shared above illustrates what occurs not only in the merchandising department but in other departments as well. In the HR department, it is not difficult to identify `waste' in business processes, particularly in the C&B team, where most tasks are repetitive and manual. In Lean Six Sigma, the objective is to streamline business processes by reducing waste and variation, which is aligned with the goal of HR transformation on cost savings and efficiency improvements. Nowadays, HR transformation is also referred to as HR Digital Transformation since new processes leverage HR technology to achieve significant improvements. For example, consider a company that uses separate systems for recruiting and core Human Capital Management (HCM). Recruiters need to run new hire reports every day from the recruiting system manually and send the data to the data entry team for input into the core HCM system. To enhance this process digitally, we can build an API for the data to transfer seamlessly in real-time or utilize Robotic Process Automation (RPA) to automate data transfer and data entry processes. Additionally, an error log can be generated and sent to the recruiter responsible if any data issues arise. Implementing this new HR TRANSFORMATION AND PROCESS IMPROVEMENT USING HR TECHNOLOGYWyman Wong, Senior Manager, HRIS, Hongkong Land [SGX: H78]By
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