JUNE 2019HR TECH OUTLOOK8In My OpinionIn the early 2000s, I implemented my first learning management system (LMS). I was leading learning at a healthcare company that was concerned about tracking compliance and regulatory-related learning. The system was cumbersome to administer and a difficult user interface for our employees to navigate. Still, we figured out how to leverage the system for external customers and were among that LMS vendor's first clients to conduct e-commerce on their platform. It felt quite revolutionary, yet clunky.Nearly 20 years later, LMS systems are still quite clunky and, in my opinion, even many of the leading vendors struggle to have a more intuitive design for learners and administrators. This is complicated by the recent introduction of additional learning ecosystem elements like learning record stores, xAPI, content management systems, badge platforms, etc. Perhaps one could argue that learning technologies have evolved over the last two decades, but I would suggest that we aren't really any better at helping people quickly acquire knowledge through a learning ecosystem, although we may be better able to track what people are seeking knowledge on. Google and YouTube are still my first stops to remember how to do a pivot table in Excel. I bet it's the same for you, for similar tasks. And, yes, at times I still miss Mr. Clippy.Building capability in real timeWith the introduction of more sophisticated performance support tools like virtual reality, artificial intelligence, and machine learning, I believe we are at an interesting pivot point in this market, where LMS vendors will figure this out or they won't survive. Mostly, I think they need to solve for how to be more responsive and to predict learning needs with proactive learning nuggets being delivered in realtime versus waiting for someone to reactively seek information, stopping the work at hand to seek out the answer. Key needs from future learning technologiesRebecca Ellis, Ex Director, Allision, PLCByRebecca Ellis
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